Web Policy Overview

The following is not intended and should not be interpreted as a contract of any nature, either stated or implied. Virginia Relay reserves the right to change these practices and procedures at any time without prior notice.

Note that the following Policy only applies to web pages on Virginia Relay Web site. Pages that appear after you click on a link may be controlled by a different agency or entity, whose practices are not under Virginia Relay's control.

Disclaimer

Neither Virginia Relay, nor any employee of Virginia Relay warrants the accuracy, reliability, or timeliness of any information published on this site, nor endorses any content, viewpoints, products, or services linked from this site, and shall not be held liable for any losses caused by reliance on the accuracy, reliability, or timeliness of such information. Portions of such information may be incorrect or outdated. Any person or entity that relies on any information obtained from this system does so at his or her own risk.

Reference herein to any specific commercial products, processes, or services by trade name, trademark, manufacturer, or otherwise does not necessarily constitute or imply its endorsement, recommendation, or favoring by Virginia Relay or the Commonwealth of Virginia. The information and statements contained on this server shall not be used for the purposes of advertising, nor to imply the endorsement or recommendation of Virginia Relay or the Commonwealth of Virginia.

Virginia Relay's web site has links to other web sites. These include links to web sites operated by other government agencies, nonprofit organizations, and private businesses. When you link to another site, you are no longer on Virginia Relay's web site and this Policy will not apply. When you link to another web site, you are subject to the privacy policy of that new site. Reference on those web sites to any specific commercial product, process, or service by trade name, trademark, or otherwise does not constitute or imply endorsement, recommendation, or favoring by Virginia Relay.

Accessibility Information

Web Accessibility Initiative (WAI)

The W3C's commitment to lead the Web to its full potential includes promoting a high degree of usability for people with disabilities.

The Web Accessibility Initiative (WAI), http://www.w3.org/WAI/, in coordination with organizations around the world, is pursuing accessibility of the Web through five primary areas of work: technology, guidelines, tools, education and outreach, and research and development.

Accessibility Policy

Through its Web Accessibility Initiative (WAI), the World Wide Web Consortium (W3C) is promoting a high degree of Web access for people with disabilities. In coordination with organizations around the world, WAI is pursuing Web accessibility through five primary areas of work: technology, guidelines, tools, education and outreach, and research and development. To help support the WAI, this site is complying with W3C guidelines for Web accessibility.

At a minimum, this web site meets Level A Conformance to Web Content Accessibility Guidelines 1.0, as well as conforming to the HTML 4.01 standard.

Web Use

Web Use

The W3C's commitment to lead the Web to its full potential includes promoting a high degree of usability for people with disabilities.

The Web Accessibility Initiative (WAI), http://www.w3.org/WAI/, in coordination with organizations around the world, is pursuing accessibility of the Web through five primary areas of work: technology, guidelines, tools, education and outreach, and research and development.

Cookies

"Cookies" are small files either stored on a server or sent back to a visiting computer. In certain applications user information is stored as "cookies", which are then sent back to and stored on the user's computer.

Some sections of Virginia Relay's website may use cookies to customize the information presented to you, such as text size or contrast options.

 

Linking Policy

This Web site contains hypertext links to external Web sites and pages containing information created and maintained by public and private organizations other than Virginia Relay. Virginia Relay, at its sole discretion, will determine which external Web sites are linked to. The inclusion of a hypertext link to an external Web site is not intended as an endorsement of any product or service offered or referenced on the linked Web site, the organizations sponsoring said Web site, or any views that might be expressed or referenced in the Web site.

Hypertext links to external Web sites and pages may be removed or replaced at the sole discretion of Virginia Relay at any time without notice.

If a hypertext link on any Virginia Relay Web site is not working, please contact our Webmaster or by using the contact information provided on the Contact Us web page.

See also this Policy's Disclaimer section above regarding off-site links.

Plug-Ins

Virginia Relay provides content in several formats that require plug-ins, or separate browser components, to properly view. All required plug-ins (except the non-trial version of WinZip) are free to use.

The Plug-ins used are:

Freedom of Information Act (FOIA)

Rights & Responsibilities

The Virginia Freedom of Information Act (FOIA), located at § 2.2-3700 et. seq. of the Code of Virginia, guarantees citizens of the Commonwealth and representatives of the media access to public records held by public bodies, public officials, and public employees.

A public record is any writing or recording -- regardless of whether it is a paper record, an electronic file, an audio or video recording, or any other format -- that is prepared or owned by, or in the possession of a public body or its officers, employees or agents in the transaction of public business. All public records are presumed to be open, and may only be withheld if a specific, statutory exemption applies.

The policy of FOIA states that the purpose of FOIA is to promote an increased awareness by all persons of governmental activities. In furthering this policy, FOIA requires that the law be interpreted liberally, in favor of access, and that any exemption allowing public records to be withheld must be interpreted narrowly.

Your FOIA Rights

  • You have the right to request to inspect or receive copies of public records, or both.
  • You have the right to request that any charges for the requested records be estimated in advance.
  • If you believe that your FOIA rights have been violated, you may file a petition in district or circuit court to compel compliance with FOIA.

Making a Request for records from the Department for Aging and Rehabilitative Services

  • You may request records by U.S. Mail, fax, e-mail, in person, or over the phone. FOIA does not require that your request be in writing, nor do you need to specifically state that you are requesting records under FOIA. For more information, visit the Department for Aging and Rehabilitative Services FOIA Page.