Video Relay Service

Photo of woman using Relay equipment

Video Relay Service (VRS) makes it possible for sign language users to converse in their native language with the person they are calling. With this feature, users can express real emotions and feelings (similar to a person-to-person conversation) and benefit from enhanced communication speed.

Once a connection is made, a professionally-trained VRS interpreter begins translating the user's sign language into spoken language or text for the other (hearing) party. When the other party responds, the interpreter translates his or her words back into sign language for the VRS user.