Privacy Policy Overview

The following is not intended and should not be interpreted as a contract of any nature, either stated or implied. Virginia Relay reserves the right to change these practices and procedures at any time without prior notice.

Note that the following Policy only applies to web pages on Virginia Relay Web site. Pages that appear after you click on a link may be controlled by a different agency or entity, whose practices are not under Virginia Relay's control.

Disclaimer

Neither Virginia Relay, nor any employee of Virginia Relay warrants the accuracy, reliability, or timeliness of any information published on this site, nor endorses any content, viewpoints, products, or services linked from this site, and shall not be held liable for any losses caused by reliance on the accuracy, reliability, or timeliness of such information. Portions of such information may be incorrect or outdated. Any person or entity that relies on any information obtained from this system does so at his or her own risk.

Reference herein to any specific commercial products, processes, or services by trade name, trademark, manufacturer, or otherwise does not necessarily constitute or imply its endorsement, recommendation, or favoring by Virginia Relay or the Commonwealth of Virginia. The information and statements contained on this server shall not be used for the purposes of advertising, nor to imply the endorsement or recommendation of Virginia Relay or the Commonwealth of Virginia.

Virginia Relay's web site has links to other web sites. These include links to web sites operated by other government agencies, nonprofit organizations, and private businesses. When you link to another site, you are no longer on Virginia Relay's web site and this Policy will not apply. When you link to another web site, you are subject to the privacy policy of that new site. Reference on those web sites to any specific commercial product, process, or service by trade name, trademark, or otherwise does not constitute or imply endorsement, recommendation, or favoring by Virginia Relay.

Privacy Policy



Virginia Law

We protect our records in accordance with our obligations as defined by applicable Virginia statutes, including, but not limited to, the “Government Data Collection and Dissemination Practices Act” Code of Virginia, § 2.2-3800, “Administration of systems including personal information; Internet privacy policy; exceptions” Code of Virginia, § 2.2-3803 , the “Virginia Freedom of Information Act” § 2.2-3700, et seq., and by any applicable U.S. federal laws.

Information Collected

We endeavor to collect only the minimum amount of information needed to provide services.

If you do nothing during your visit to the DARS Web site but browse or download information, we automatically collect and store the following information about your visit:

  • the Internet domain and IP address from which you accessed our site;
  • the type of browser and operating system you used;
  • the date and time you visited this site;
  • the pages visited; and
  • if you linked from another Web site, the address of that Web site.

The information collected is used to improve the content of our Web services and to help us understand how people are using our pages. We analyze our Web site logs to continually improve the value of the materials available on our site. The information in our Web logs is not personally viewable and no attempt is made to link it with the individuals that browse our Web site.

If, during your visit to the DARS Web site, you send us an e-mail message, we will collect the e-mail address and contents of the message, including audio, video and graphic information formats you send us. This may be to respond to you, to address issues you identify, to further improve our Web site or to forward your message to another agency for appropriate action.

We do collect personal information directly from individuals who volunteer to subscribe to our services, complete forms or participate in surveys. Collecting personal information is necessary in order for DARS to deliver the services requested. We only collect, retain and use personal information where we believe it is essential to administer our business and to provide products, services and other opportunities requested by our customers.

 

How the Collected Information Is Used

Routing information is used to route the requested Web page to your computer for viewing. We send the requested Web page and the routing information to our Internet service provider or other entities involved in transmitting the requested page to you. We do not control the privacy practices of those entities. Essential and nonessential technical information helps us respond to your request in an appropriate format or in a personalized manner and helps us plan Web site improvements.

Optional information enables us to provide services or information tailored more specifically to your needs or to forward your message or inquiry to another entity that is better able to do so, and also allow us to plan Web site improvements.

We may keep your information indefinitely, but we ordinarily delete the transaction routing information regularly after the Web page is transmitted and do not try to obtain any information to link it to the individuals who browse our Web site. However, on rare occasions when a "hacker" attempts to breach computer security, logs of routing information are retained to permit a security investigation and in such cases may be forwarded together with any other relevant information in our possession to law enforcement agencies. We use this transaction routing information primarily in a statistical summary type format to assess site content and server performance. We may share this summary information with our business partners when needed.

Optional information is retained in accordance with the records retention schedules at the Library of Virginia.

Under the “Virginia Freedom of Information Act” (FOIA), any records in our possession at the time of a “Freedom of Information Request” might be subject to being inspected by or disclosed to members of the public. However, all identifiable confidential/personal information will be removed prior to releasing the routing information.

For more information on Virginia Relay's implementation of FOIA including contacts, see our FOIA page.

Web Site Security

We maintain security standards and procedures regarding unauthorized access to ensure that this service remains available to all users, and to prevent unauthorized attempts to upload or change information or otherwise cause damage. Information on individuals causing damage to the Web page will be traced and released to the appropriate legal bodies (such as the Virginia State Police) to investigate suspected or alleged criminal activity.

Public Disclosure

DARS is subject to the requirements for administering information systems as established in the Government Data Collection and Dissemination Practices Act, Chapter 38 of Title 2.2 of the Code of Virginia (§§ 2.2-3800 and 2.2-3803). any personal information that is collected and retained is maintained in compliance with the Code of Virginia, §§ 2.2-3800 and 2.2-3803. Web pages that appear after you click on a link may be controlled by a different agency or entity, whose practices are not under Virginia Relay's control.

Restrictions on the Disclosure of Customer Information

We do not sell or rent our subscribers' information to any outside company or organization. We do not reveal specific information about subscribers or other personally identifiable data to unaffiliated third parties for their independent use, except if required to do so by the Virginia Freedom of Information Act or other law.

Protection of Information via Established Security Procedures

We maintain security standards and procedures regarding unauthorized access to customer information to prevent unauthorized removal or alteration of data.

 

 

Customer Comments or Review

If you have questions about this privacy statement or the practices of this Web site, or if you choose to review or correct any information you previously submitted, please contact our Webmaster

See also this Policy's Cookies section.