Voice Carry-Over, Hearing Carry-Over & Speech-To-Speech

Voice Carry-Over

A free, education program for Virginia businesses, Virginia Relay Partner helps reduce the number of hang ups Relay users sometimes experience when making business calls.

Advanced features for Relay users:

Virginia Relay offers state-of-the-art features designed with the users' needs in mind.

Hearing Carry-Over

Photo of woman using Hearing Carry Over

Hearing Carry-Over (HCO) allows people with significant difficulty speaking to call anyone who has a standard telephone - and vice versa. During an HCO call, the person who has difficulty speaking types his or her side of the conversation on a TTY or similar device and the Virginia Relay Communications Assistant (CA) voices the typed words to the other person. When the other person speaks, the HCO user listens directly to what is being said.

Photo of Speech-to-Speech user


Speech-To-Speech (STS) is for people with mild to moderate speech disabilities who can hear clearly over the phone. During an STS call, a specially trained Virginia Relay CA listens to everything the STS user says and re-voices it verbatim to the other party. When the other person responds, the STS user listens directly to what is said. STS with Video Assist is also available with a SKYPE account.

Speech-To-Speech is ideal for people with speech limitations due to:

  • Muscular dystrophy
  • Parkinson's disease
  • Stroke
  • Stuttering
  • Traumatic brain injury
  • Laryngectomy