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Virginia Relay enables people who are Deaf, Hard of Hearing, DeafBlind, or have difficulty speaking to communicate by TTY (text telephone) or another assistive telephone device with anyone who uses a standard phone.

About Virginia Relay

A free public service, Virginia Relay enables people who are Deaf, Hard of Hearing, DeafBlind or have difficulty speaking to communicate with standard telephone users. The conversation is relayed between the two by a specially trained Virginia Relay Communication Assistant (CA).

Relay services are available 24 hours a day, 365 days per year, with no limit on the number or length of calls a user may make. By law, every call is handled with the strictest confidentiality. Special features are available for individuals who have difficulty speaking, as well as Spanish-speaking and sign language users.

Anyone can make a Virginia Relay call just by dialing 7-1-1.

Save Time with a Relay Choice Profile

Virginia Relay users can establish a personal profile that automatically lets the CA know their communication preferences, such as connection mode, customized greetings, frequently dialed numbers and long-distance billing information. All Relay Choice Profile information is kept confidential, and Multi-User Relay Choice Profiles are available for several users calling from the same business or residence.

Create a Relay Choice Profile

Photo of iBill reader and money

Photo of person using equipment captioned Choice

FCC, VDDHH and Hamilton Relay

Virginia Relay is a public service of the Commonwealth of Virginia, Virginia Department for the Deaf and Hard of Hearing (VDDHH).   The Federal Communication Commission (FCC) has certified VDDHH as the Telecommunication Relay Service (TRS) administrator for the Commonwealth.   The Commonwealth of Virginia contract with Hamilton Relay to provide Virginia Relay.   More information about Hamilton Relay    More information about TRS under the Federal Communication Commission.

Join Virginia Relay Partner!

Connect your business with thousands of Relay users by joining Virginia Relay Partner, a free support program for Virginia-based businesses.

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