Calling Features

Video Relay Service (VRS)

NOTE OF URGENCY:

ATTENTION CONSUMERS:
REMEMBER TO REGISTER FOR A NEW TEN DIGIT NUMBER BY OR BEFORE THURSDAY, NOVEMBER 12, 2009.
IF YOU DO NOT REGISTER YOU WILL NOT BE ABLE TO USE ANY INTERNET-BASED RELAY SERVICES. HOWEVER, YOU CAN STILL USE INTERNET-BASED RELAY TO PROCESS EMERGENCY “911” CALLS.
DURING AN INCIDENT ALL NON-REGISTERED CONSUMERS MUST PROVIDE YOUR NAME, ADDRESS AND PROVIDE A DESCRIPTION OF THE INCIDENT TO THE EMERGENCY "911" DISPATCHER.

Try VRS/VCO today!

This feature is for people who can speak clearly, yet have hearing loss significant enough to keep them from understanding what is being said over a standard telephone. Using a videophone that also has a video interpreter to help convey the conversation, the VRS VCO user speaks directly to the person they are calling and the video interpreter conveys the conversation back to you in sign language. In response, the words of the person being called are signed by the Video Interpreter (VI), and the VRS VCO user reads the conversation visually. No typing is necessary by the VRS VCO user is required. Newer videophones can engage into text if something is not fully understood by the video interpreter.
VRS VCO is initated by contacting your video relay service provider, you inform the VI that your call is a VRS VCO call. The next step is to provide your VI the call back phone number (two-line VCO), make sure you have the call back phone handy. Some videophones do not require a call back (one-line VCO), in this case you do not need a second phone."

Stop by one of our VRS Demo rooms located in various cities across Virginia. Demo rooms are open during normal business hours from 9:00AM - 4:30PM. Contact an Outreach Provider nearest you or call 1-800-552-7917 (voice/TTY) or email: Frontdsk@vddhh.virginia.gov, to schedule for hands on training. All calls are free and staff members will be available to assist you. While walk-ins are welcome, we recommend calling ahead to schedule. Children must be accompanied by a parent.

10 Digit Phone Numbers for Internet & VRS Users!
Effective, December 31, 2008; the Federal Communications Commission (FCC) will have a ten-digit phone numbering system in place for all Internet Relay & VRS users.

With ten-digit dialing, VRS users will be able to:

Make an emergency call via Internet & VRS. Register your physical address and you will be assigned a 10 digit number. Your location information will automatically route you to the nearest emergency 911 center. If you do not register your physical address, your 911 center will not be able to respond to emergency calls you place from Internet Relay/VRS users. It is the users responsibility to update their physical address each time they move or travel to within the United States.
Select your relay provider and keep the same telephone number for as long as you use your 10 digit number, if you do not use your 10 digit number within 90 days, you will lose your number and can reassign a new number by registering again.
Receive calls directly from hearing relay users.

Here’s a list of VRS providers and contact information:

AT&T VRS

IP address: ATTVRS.TV
Hearing callers: Dial 1-888-VRS-9998
Additional features: vSoft (downloadable computer program), Web-based VRS, personal phonebook
For more information: http://relayservices.att.com/

Birnbaum Interpreting Services
http://www.bisvrs.com/
IP Address: BISVRS.tv

CACVRS

IP address: CACVRS.TV
Hearing callers: Dial 1-866-500-9662
Additional features: Web-based VRS, Nextalk (downloadable program through NXi Communications and URelay)
For more information: www.cacvrs.org
IP Address: xvrs.tv

Convo
http://www.convorelay.com
IP Address: convorelay.tv

IP address: CSDVRS.TV
Hearing callers: Dial 1-800-538-9881
Additional features: Web-based VRS, VRS call back
For more information: www.csdvrs.com
FEDVRS

** For federal employees, active or retired military, veterans, federally recognized Indian tribes and authorized federal contractors ONLY**

IP address: FEDVRS.TV
Hearing callers: Dial 1-877-709-5797
Additional features: VRS mail, Spanish VRS
For more information: www.myfedvrs.us

Hawk Relay VRS

IP address: HAWKRELAY.TV
For more information: www.hawkrelay.com

Garcias

Gracias VRS
http://www.graciasvrs.com/
IP Address:graciasvrs.tv

i711 VRS Powered by Purple

IP address: I711.COM
Web-based VRS only
Additional features: VRS notepad (for numbers and hard-to-spell information)
For more information: www.i711.com

IP-VRS Powered by Purple

IP address: TV.IPVRS.COM
Additional features: Web-based VRS
For more information: www.ip-vrs.com

Interwest Relay

InterWest Relay
http://www.iwrelay.com/
IP Address:iwrelay.tv
For Hearing Users: 866-258-1163

Lifelinks VRS

Additional features: Sightspeed (downloadable computer program), Spanish VRS
For more information: www.lifelinks.net
IP Address: llvrs.tv

Nordia, Inc. (Nordia VRS)

Nordia VRS

http://www.myrelay.com/
IP address myrelay.tv

Purple

IP address: HOVRS.TV
For more information:hovrs.tv/espanol.hovrs.tv (Espanol)

Snap!VRS

IP address: SNAPVRS.COM
Hearing callers: Dial 1-877-711-SNAP
Additional features: Free Ojo videophone when you sign up for Snap!VRS
For more information: www.snapvrs.com

Sorenson VRS

IP address: SVRS.TV
Hearing callers: Dial 1-866-327-8877
Additional features: VP-100 and VP-200 videophones, EnVision (downloadable computer program), customized NetMeeting feature, 911 direct calling capabilities
For more information: www.sorensonvrs.com

Sprint VRS

IP address: SPRINTRELAY.TV, HELP.SPRINTRELAY.TV (customer service) or ESPANOL.SPRINTRELAY.TV (Spanish VRS)
Hearing callers: Dial 1-866-410-5787
Additional features: MySprintVRS Number, SprintVRS Mail, Spanish VRS
For more information: www.sprintvrs.com

URrelay Inc

IP address: urrelay.tv VRS
For more information:http://www.urrelay.com

Viable VRS

IP address: VIABLEVRS.TV
Additional features: PC videoconferencing program, video hold message
Viablevrs.tv & sp.viablevrs.tv (VRS en Español)
For more information: http://www.viable.net/

Try VRS Today!
Stop by one of our VRS Demo Rooms, located in various cities across Virginia, to experience VRS for yourself! All calls are FREE (local and long-distance), and staff members will be available to assist you. While walk-ins are welcome, we recommend calling ahead to reserve a VRS station. Children must be accompanied by a parent.
Demo Rooms are open during normal business hours, 9 a.m. to 4:30 p.m. For the Demo Room nearest you, call 1-800-552-7917 (voice/TTY).

Attention Hearing Relay Users!
To contact a VRS user, simply dial the person you are calling their personal ten digit number